SEACON 2022 PT2 Mark Masterson - Why metrics have to be targets, even though that sometimes sucks

In this fairly recent talk, I explore why metrics suck as targets — but must be used as such anyway. I examine a thing called Goodhart’s Law to understand why metrics suck as targets, and offer some suggestions to use them in the face of that.

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Broadcast to Networked - our socio-economic future (Mark Masterson)